This Privacy Policy explains how 10X collects, uses, and shares information when you visit our website, apply to work with us, use our products, or participate in anti-abuse verification flows through our services.

We use the information we collect to operate the product, keep accounts secure, prevent abuse, communicate with users, process applications, and comply with legal obligations. If you have questions about this policy, contact us at team@10x.app.

Information We Collect

Contact and account information, such as your name, email address, social sign-in details, and any other information you provide to us.
Usage and technical information, such as device details, local device claim markers, browser metadata, IP address, product interaction logs, crash data, and security logs.
Application and submission information, including information you provide in job applications, coworking applications, forms, or support messages.
Payment and transactional information where relevant, including billing state, invoices, and credit-related records processed through our payment providers.

How We Use Information

To provide, maintain, secure, and improve the 10X website, applications, APIs, and related services.
To authenticate users, restore sessions, verify promotion eligibility, prevent fraud, and enforce product or promotion rules.
To respond to inquiries, review applications, communicate operational updates, and provide support.
To analyze website visits, download intents, desktop-app activation, billing activity, performance, reliability, and security events.
To comply with legal obligations, enforce our terms, and protect the rights, safety, and property of 10X, our users, and others.

Verification And Anti-Abuse Signals

10X may use account-level checks and local on-device claim markers to enforce one-time promotional offers, prevent duplicate claims, and protect the service against fraud or abuse.

We use these signals only for security, integrity, fraud prevention, and promotional eligibility checks, not to sell or rent data to third parties.

How We Share Information

We do not sell, rent, or share anti-abuse verification data with third parties or affiliates for their own marketing or promotional purposes.

We may share information with vendors and service providers that help us operate the service, such as hosting, analytics, communications, authentication, download delivery, and payment providers, but only for business purposes on our behalf.

This includes PostHog for product and website analytics and Stripe for payment, checkout, billing portal, invoice, and subscription processing.

We may also disclose information where reasonably necessary to comply with law, enforce agreements, investigate abuse, or protect users and the service.

Data Retention

We retain information for as long as reasonably necessary to operate the service, maintain security and audit records, comply with legal obligations, resolve disputes, and enforce agreements.

Verification records, local device claim-marker state, and security logs may be retained for compliance, fraud prevention, and audit purposes.

Your Choices

You may choose not to provide certain information, though some features may not work without it.
You may contact us at team@10x.app to request account or privacy-related assistance.

Third-Party Services

Our website and products may link to or rely on third-party services, including PostHog, Stripe, Supabase, and hosting or storage providers. Their privacy practices are governed by their own policies, not this one.

Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date above and, where appropriate, through additional notice.