Terms of Service

You are responsible for maintaining the security of your account, credentials, and devices. You are responsible for activity that occurs under your account.

We may suspend or terminate access if we believe your use creates risk for the service, other users, or third parties.

10X may use account-level verification signals, local on-device claim markers, and related anti-abuse controls to enforce one-time promotions, prevent duplicate claims, and protect the service.

You agree not to tamper with, spoof, or circumvent these anti-abuse checks. We may deny, revoke, or adjust credits or access where we detect duplicate claims, fraud, or misuse.

Any promotional credits, bonuses, or limited offers may be subject to additional eligibility rules, verification checks, anti-abuse controls, and one-time-use restrictions.

We may deny, revoke, or adjust promotional credits where we detect abuse, duplicate claims, fraud, automated misuse, or violations of our policies.

Paid features, subscriptions, or credit packs may be processed through third-party payment providers. Your use of those payment flows may also be subject to the provider’s terms and policies.

Credits included with a subscription plan expire at the end of the applicable billing period and do not roll over into the next billing period.

Except where required by law or expressly stated otherwise, purchases are final and non-refundable.

Paid plans renew automatically. At the end of each billing period (monthly or annual, as shown when you subscribe), your subscription renews for another period of the same length and your payment method on file is charged, until you cancel.

Paid Backend add-ons are billed on your plan subscription and also renew automatically each billing period until you cancel the add-on or your paid plan ends.

You can cancel your paid plan at any time in the Stripe billing portal. In the 10X app on the web or Mac, open Settings, then Plan, and choose Manage in Stripe. The plan dialog in your account menu also links to the portal through Downgrade or cancel.

Cancelling stops future renewals. Your plan stays active until the end of the billing period you have already paid for and is not charged again after that. Cancelling your paid plan also ends its Paid Backend add-ons at the end of that period.

To cancel a single Paid Backend add-on, open the project's Backend tab and choose Cancel plan (Cancel paid plan in the Mac app). The backend keeps its paid plan until the end of the current billing period and then reverts to the free backend plan.

10X and its licensors retain all rights, title, and interest in the service, including software, design, branding, content, and related intellectual property.

These Terms do not grant you any right to use our trademarks, logos, or branding except as separately authorized in writing.

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We do not guarantee that the service will always be secure, available, accurate, or error-free.

To the maximum extent permitted by law, 10X and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities.

To the maximum extent permitted by law, our aggregate liability for claims arising out of or relating to the service will not exceed the amount you paid to 10X for the service in the twelve months preceding the event giving rise to the claim.

You may stop using the service at any time. We may suspend or terminate your access at any time if we reasonably believe you violated these Terms, created risk for the service, or if continued operation is no longer practical.

We may update these Terms from time to time. Continued use of the service after updated Terms take effect constitutes acceptance of the revised Terms.

Questions about these Terms may be sent to support@10x.app.